The Rosseau is Canada’s first JW Marriott Resort & Spa, located in the heart of Muskoka, Ontario’s “cottage country”. Our Ontario luxury hotel welcomes guests to natural, unspoiled surroundings and is set on a granite bluff overlooking tranquil Lake Rosseau. Only two and a half hours north of Toronto, we offer a special retreat experience.


JW Marriott The Rosseau Muskoka is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodations at any stage of the hiring process.


JW Marriott The Rosseau Muskoka is committed to building a more diverse workplace and encourages all qualified applicants to apply.


POSITION TITLE: Food Service Supervisor

NOC: 6311

JOB BANK # 1574025

COMPANY NAME: JW Marriott The Rosseau Muskoka Resort and Spa

WORK LOCATION ADDRESS: 1050 Paignton House Road, Minett, Muskoka Lakes, Ontario P0B 1G0 Canada



TYPE OF POSITION: Full-time, Permanent

START DATE: As Soon As Possible


Specific Skills

Oversee daily department operation, including start of shift briefings, section assignments, bill discrepancies and end of shift cash remittances
Greet and welcome guests to the dining room and ensure their experience is positive
Ensure that service standards are being met by the front of house service associates in all food & beverage areas
Serve as an individual contributor and department role model by performing technical or functional job duties such as serving or clearing tables, taking orders, etc.
Work with the leadership team to ensure that associates are trained and clearly understand their job roles, responsibilities, and performance expectations;
Address guest concerns, requests, or issues;
Provide constructive feedback to associates to help them develop their skills;
Collaborate with F&B Operations Manager to develop and carry-out ideas and procedures to continuously improve department performance and GSS scores;
Ensure that department goals are communicated, understood, and met by associates;
Coordinate tasks and work with other departments to ensure that the department runs efficiently;
Coach and counsel associates on work related concerns and issues to ensure satisfaction and productivity;
Assist in preparing and presenting performance management documentation to associates;
Assist in preparing work schedules and payroll, reconciling of gratuities of associates ensuring accuracy, adjustments and distribution;
Issue and distribute uniforms and ensure associates are following grooming standards;
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program;
Adhere to all environmental policies and programs as required;
Other duties as assigned;
This role has an overall responsibility for supervising a shift in the food & beverage department in cooperation with the Culinary and Food & Beverage leadership team;
Reporting to the Outlets Manager, this position provides guidance and direction to associates;


Must be able to work flexible hours including evenings, weekends and holidays
Required to move, lift, carry, pull and place objects weighing less than or equal to 50    pounds without assistance
Stand, sit or walk for an extended period of time or for an entire shift

Additional Skills

Proven fluency in MS Office tools (Word, Excel, and Outlook)
Comprehensive knowledge of fine food wines and service
Proven track record in developing and maintaining service standards




Work Experience Required: 1 year experience

Minimum Education Required:  Diploma in a related field

Wages from:   $17.50

Performance pay and / or bonus: N/A

Hours per day: 8

Hours per week: 40

Overtime starts after: 44

Workplace language: English


Vacation: 10 days as per the Ontario employment standards act

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