JOB TITLE: Settlement Counsellor
STATUS: Full-time (35 hrs./week), Permanent
SALARY: $40,600 a year
REPORTS TO: Manager of Newcomer Programs
CLOSING DATE: Friday, September 3, 2021, at 4:30 p.m.
The Sault Community Career Centre (SCCC) is a not-for-profit support service agency serving Sault Ste. Marie and area since 1992. SCCC is a recognized leader in the settlement and integration of newcomers and refugees to Sault Ste. Marie. We provide the resources and guidance newcomers need to become engaged in social, civic, cultural and economic life. In addition, we offer personalized services to assist job seekers and employers in achieving their professional goals. We provide a supportive work culture with an emphasis on work/life balance.
SCCC is looking to fill a Settlement Counsellor position within our Resettlement Assistance Program (RAP). SCCC’s Resettlement Assistance Program provides immediate and essential support to Government-Assisted Refugees who are selected overseas based on their need for protection through Canada’s Refugee and Humanitarian Resettlement Program. The Resettlement Assistance Program provides a bridge to mainstream settlement and integration services available to all newcomers.
The Settlement Counsellor provides front-line services such as counselling, referral, advocacy, research, translation and interpretation to recent immigrants and refugees. The role also includes the development and implementation of appropriate action plans and programs. Drawing on their past experiences, education and expertise in diversity and multicultural training, the Settlement Counsellor will identify the needs of recent and established immigrants. They will promote and encourage quality client services by organizing and facilitating meetings, information sessions and workshops with individuals and groups. The position also includes the responsibility to gather relevant data and feedback needed to evaluate and improve SCCC’s services and improve its capacity to build efficient and effective services.
KEY DUTIES AND RESPONSIBILITIES
INTAKE AND ASSESSMENT
• Coordinates timely and effective port of entry services and is present for newcomer arrivals
• Accompany clients to temporary accommodation and provide required initial hotel orientation
• Develop and provide required life skill orientation sessions
• Conducts needs assessments and referrals that respond to the immediate needs of clients
• Supports effective transition from temporary housing to suitable permanent accommodation; accompany clients to permanent accommodation and provide required orientation
• Assists in applying to and accessing federal and provincial programs
• Provide applicable referrals to help clients access community services such as medical services, including mental health supports, housing, employment, transportation, financial services etc.; accompany clients if required
• Provides practical information, orientation resources and programming that address the immediate needs of clients, prepares them for longer-term integration challenges, and informs them of available services and supports, including content tailored to specific groups (e.g. youth, seniors)
• Conducts financial orientation informing clients about income support and their financial responsibilities to ensure that they understand the basics of the Canadian banking and financial systems, and the key entitlements and obligations of their income support budget, thereby increasing their financial literacy
• Engages partnerships to ensure client-focused service delivery
• Provides support to ensure a seamless and rapid transition from the Resettlement Assistance Program to broader settlement support services, minimizing disruption to the client, facilitating their transition toward a productive role in Canadian society and the economy
• Contributes to overall Resettlement Assistance Program planning and implementation
• Keeps client management and case notes up-to-date
• Records and enters data in the iCARE and OCMS systems and participates in training to learn new systems and stay up-to-date on systems requirements
• Participates in Resettlement Assistance Program-related training opportunities
• Participates in regular team and organization-wide staff meetings
• Complies with SCCC’s vision, values, policies and procedures
• Collaborates with various community partners in support of Resettlement Assistance Program programming
• Builds relationships with funders and partners
• Lead dynamic employment-related workshops to newcomers in resume/cover letter development, interview techniques, accessing the hidden job market, etc.
• Regularly review workshop content to ensure information is current and appropriate to the client group.
• Help evaluate and adapt the curriculum to ensure effectiveness, relevance and quality to support clients in obtaining and maintaining employment.
• Satisfactory Criminal Record Check, including Vulnerable Sector Check (valid within 12 months)
• Willing to travel within the Algoma District and work evenings and weekends as needed
• Ability to perform the following physical demands, e.g., lifting and loading program materials and equipment.
• Provide information to co-workers and assist others, as required
• Perform other tasks as assigned
• Proficiency in English and Arabic (CLB Level 8), both oral (speaking, listening) and written (reading, writing) is required.
• Proficiency in French is considered an asset.
• Post-secondary Degree, Diploma, or Certificate of Qualification in a related discipline
• Experience working with immigrants, refugees and persons from a variety of cultural and ethnic backgrounds is strongly desired
• Direct experience with resettlement service delivery and knowledge of community resources would be an asset
• Demonstrate knowledge of eligibility criteria, crisis intervention skills and empathy
• Perform language interpretation and/or work effectively with an interpreter
• Demonstrate the ability to design and deliver orientation workshops
• Support and promote community-based development initiatives to assist with the community integration of Resettlement Assistance Program clients
• Time and resource management skills
• Effective interpersonal and intercultural communication techniques
• Knowledge of refugee resettlement processes, the challenges newly-arrived refugees face, and referral practices
• Identify and refer appropriately to SCCC programs and community services and resources
• Demonstrate an ability to work with individuals/families experiencing discrimination, racism and culture shock
• Understand the basics of the Canadian legal system, laws and public policy
• Foster self-reliance and self-management in immigrant and refugee newcomers
• Understand and respond to client reactions to resettlement transition and challenges
• Experience with conflict resolution, facilitation and presentation skills
• Effectively and accurately manage client caseload, client data, and document client progress
• Knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
• Valid Class G driver’s license and clean driving record
• Applicants must be legally entitled to work in Canada
HOW TO APPLY
Qualified candidates are to submit their resume and cover letter by email, no later than Friday, September 3, 2021, at 4:30 p.m., with the subject line SETTLEMENT COUNSELLOR to:
Sault Community Career Centre
503 Queen Street East, Sault Ste. Marie, ON P6A 2A2
We thank all candidates for their interest; however, only those selected for an interview will be contacted.
The Sault Community Career Centre is an inclusive employer who is committed to an application and interview process and work environment that is inclusive and barrier-free. Accommodation is available in accordance with the Ontario Human Rights Code/AODA. Applicants need to make any accommodation requests for the application or interview process known in advance by contacting the Director of Resources at (705) 759-0909 ext. 4261.